Why a KakaoTalk Channel?
Nine out of ten Korean customers living in Australia use KakaoTalk. They may ignore emails, but a KakaoTalk message gets read almost instantly. Yet many Korean businesses still handle enquiries through a personal KakaoTalk ID. That means your private account buzzes day and night, and your chat records end up all over the place.
A KakaoTalk Channel (formerly Plus Friend) solves this. It's a dedicated business account for taking enquiries and sending booking or promotion updates as broadcast messages.
What You Can Do With a KakaoTalk Channel
- 1:1 chat support: Talk to customers without exposing your personal number
- Broadcast messages: Send new menu items, discounts, and holiday closures to all followers at once
- Auto-replies: Automatically share hours, location, and menu links based on keywords
- Coupons & bookings: Distribute coupons or share booking links inside the channel
How to Connect It to Your Website
Just creating a channel isn't enough — customers need to find it. Linking it to your website is where the value appears.
- Add the channel button: Place the yellow 'Add KakaoTalk Channel' button on your site so customers can follow in one tap
- Use it as an enquiry button: Add a 'Chat on KakaoTalk' button to your contact and booking pages
- Use a QR code: Put a channel QR on your tables or business cards to connect walk-in customers
Running Tips
- When replies are slow, use an auto welcome message like "We usually reply within X minutes."
- Don't over-send broadcasts — too many and people block you. Send once a week or less with genuinely useful news.
- There's a free message allowance, so check the pricing policy in advance.
A KakaoTalk Channel is a powerful way to reach Korean customers in Australia through the platform they know best. PICKTECH can seamlessly add a KakaoTalk Channel button and auto-replies to your website — feel free to get in touch.